by International Associations | Customer Experience
This post is shared from one of my favorite customer service gurus Shep Hyken, author of the The Shepard Letter A BORING CUSTOMER SERVICE EXPERIENCE—THAT’S WHAT OUR CUSTOMERS WANT Call me boring, but I...
by International Associations | Customer Experience
Every Customer You See Could be Your Last Customer on Earth What if you only had one customer left to do business with? Maybe this was the last customer on earth?I was recently deep in conversation with a friend about providing a great customer experience when the...
by International Associations | Customer Service
We all Love Someone on Valentines Day February 14 is Valentine’s Day. This is traditionally the day we express our love for our spouses, significant others, loved ones, etc. We may buy them gifts, send flowers or enjoy a special meal to celebrate. In most cases...
by International Associations | Customer Service
It Was the Right Thing to Do Customer Service is something most companies pay a lot of attention to. When it comes to taking care of customers, sometimes people go a little further than expected. When asked why, their response is often to say, “It was the...
by International Associations | Customer Service
Make Your Customer Service Memorable and Remarkable Today, much of the customer service focus is on how technology can make a customer experience better. Data personalization, artificial intelligence and many others are driving the future of customer service....
