by International Associations | Business
There is no Traffic Jam on the Extra Mile We’ve all have experienced many different levels of customer service. Even without a real definition it’s always easy to recognize when you are receiving better customer service. We can feel when someone is doing a...
by International Associations | Business
Your Customer Service Can’t Just be Reactive Now that more interactions between customers and companies are taking place in public forums, being proactive has become increasingly important. Today business has to contend with customer reviews coming via social...
by International Associations | Customer Service
7 Unforgettable Customer Service Stories Inspirational Customer Experience Stories Why do consumers enjoy reading stories of great customer experiences? It might be that these stories personalize your business and provide a constant reminder that there...
by International Associations | Customer Service
Would You Like to Improve Your Feedback? There’s an old adage that “You can’t fix what you don’t know about”. In the digital age, customer feedback is more important than ever. It’s exciting to see so many companies do post-purchase customer surveys. However,...
by International Associations | Customer Experience
Have You Thought About What Causes Friction? I’ve focused on ways to be more convenient for your customers. I’ve shared my Convenience Principles and numerous examples and case studies. The goal is to eliminate friction. What I haven’t done is talked to you...
