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How and why you should prioritize clients during a crisis

by Jessica Thiefels | Customer Experience

The COVID-19 pandemic has provided countless lessons in customer service. Many companies have risen to the challenge of this “new normal” by prioritizing clients, while others have crumbled, generating bad reviews and anger on social media. One thing has become clear:...
How Being Prepared is Your Response to Emergencies

How Being Prepared is Your Response to Emergencies

by International Associations | Emergency Response

This post is shared from one of my favorite customer service gurus Shop Hyken, author of the The Shepard Letter YOUR EMERGENCY RESPONSE PLAN—BE PREPARED                       One of our Shepard Letter subscribers,...

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