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You Need to Know if Your Customer Experience Costs You P

You Need to Know if Your Customer Experience Costs You P

by International Associations | Customer Experience

Your Business Needs an Amazing User Experience to Thrive   In a hyper competitive digital marketing world does your User Experience cost you money?  For your business to not only survive, but to thrive you must have a proactive digital Customer Experience.  Your...

How and why you should prioritize clients during a crisis

by Jessica Thiefels | Customer Experience

The COVID-19 pandemic has provided countless lessons in customer service. Many companies have risen to the challenge of this “new normal” by prioritizing clients, while others have crumbled, generating bad reviews and anger on social media. One thing has become clear:...

Make Your Company’s Name Your Brand Promise

by International Associations | Customer Experience

I wanted to share this post by my favorite customer service guru, She Hyken. Last summer I played golf with a friend. At the end of the game, he had blisters. He didn’t play very often, and the golf clubs rubbed his skin raw. My hands were just fine. I’m fortunate to...
How to Remove Friction From Your Customer Experience

How to Remove Friction From Your Customer Experience

by International Associations | Customer Experience

Have You Thought About What Causes Friction?   I’ve focused on ways to be more convenient for your customers. I’ve shared my Convenience Principles and numerous examples and case studies. The goal is to eliminate friction. What I haven’t done is talked to you...
Why Does Your Amazing Customer Experience Seem Boring?

Why Does Your Amazing Customer Experience Seem Boring?

by International Associations | Customer Experience

This post is shared from one of my favorite customer service gurus Shep Hyken, author of the The Shepard Letter A BORING CUSTOMER SERVICE EXPERIENCE—THAT’S WHAT OUR CUSTOMERS WANT                   Call me boring, but I...
How “Delight” is Better Than “Surprise and Delight”

How “Delight” is Better Than “Surprise and Delight”

by International Associations | Customer Experience

Why Your Customer Experience Shouldn’t Have Surprises!   Many people believe that surprise and delight is a great customer service practice.  Is it really? The accepted concept behind surprise and delight is that you surprise your customer with a level of...
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